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LACRM - Functionality
The LA CRM application reflects the Local Authority requirement. At the highest level, functionality may be summarised as:
Functionality Overview Seamless support for Call Centres, 'drop-in' Centres and self service Full support for Multi-Authority Partnerships Complete Council and Citizen History Citizen and Call Management Fully compliant Freedom of Information Module Fully compliant for the ESD Toolkit Scripting Extensive Performance Management & Reporting Multi channel integration capability via the LA CRM Connector (EGif compliant) The publication module, empowering user development.
For further detail on the capabilities of LA CRM, please contact ISB.
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