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LA
CRM is designed to enable seamless operation across multiple locations.
It facilitates combinations of Call Centres, Contact Centres, One
Stop Shops and electronic channels. The application fully supports
the citizen centred local authority model.
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The
LA CRM application continues to grow as new capability is provided
to meet the ever increasing demands of Local Authority citizen interaction.
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The
LA CRM Connector is a versatile adaptor supporting integration with
back office applications via either:
A
middleware approach which will be either, a messaging 'hub' type
such as BizTalk or LGOL-NET (usually XML-based) or client manipulation
(AWI, Io), using the back office systems' COM object.
The
bespoke approach which will be the posting and release of data via
the CRM data Warehouse or point to point, using the back office
application API.
For
a more detailed description of the Connector. Read
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A
unique feature of LA CRM is the ability of the local authority to
develop and publish new developments. Developments include new modules,
interfaces and scripts.
Use
of this module is supported by the LA CRM Developers course. Read
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