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The LA CRM Connector
The LA CRM Adaptor The adaptor is implemented as an Active-X DLL. It may be accessed via COM technology on systems that run on Win32 architecture or support Microsoft COM technology. All functions are offered by the class "Generic". The DLL is copied to the server and registered there.
Accessing the adaptor via web services To facilitate the creation of custom enquiry screens implemented in development environments that do not support COM technology, a WSDL and WSML file accompanies the DLL, allowing access to the adaptor functions via a web service. These must be installed on the same server as the DLL. The Web server must be configured to allow the use of web services. This may involve the installation of SOAP services and amending the IUSR account privileges to allow write access to temporary folders used by the XML parser. On Windows 2003 Server the DLL can be published as a web service via com+.
Specification of the LACRM Adaptor The LA CRM Connector offers these functions to the CRM core routines: EnquiryByID, EntitySearch, CreateEntity, CreateCase, UpdateCase, GetList, GetListAndValues, CallFunction
The LA CRM API The API is implemented as an Active-X DLL. It may be accessed via COM technology on systems that run on Win32 architecture or support Microsoft COM technology. All functions are offered by the class "CoreActions". The DLL must be copied to the server and registered there. Most of the API functions are available to systems running on architectures not supporting COM technology via ASPs that will: * accept an XML message in a HTTP request, * extract parameter values from that message, * call the API function, * return values as XML in a HTTP response.
Accessing the API via web services In additional to the ASPs, a WSDL and WSML file accompanies the DLL, allowing access to the API functions via a web service. These must be installed on the same server as the DLL. The Web server must be configured to allow the use of web services. This may involve the installation of SOAP services and amending the IUSR account privileges to allow write access to temporary folders used by the XML parser. On Windows2003 Server the DLL can be published as a web service via com+.
The API and alternative server locations The API files do not have to be installed on the same server as the LA CRM system - as long as the server has an ODBC connection to the CRM database then the DLL will work. If the XML/ASP-based API is to work on a different server then it will require a copy of the GLOBAL.ASA that exists on the CRM server.
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